Phonepe helpline number 2023

In this article we are going to see detailed information about how to contact Phonepe helpline number if there is any problem while doing financial transactions.

In our daily life we ​​use Phonepe to do many things like recharging mobile, recharging TV, sending money to others, getting insurance, bill payment, paying electricity bill online, investing money in different funds etc.

Usually we don’t face any problem while doing the above transactions, but rarely our transactions fail due to network problem or server down. In that case, the money is deducted from your account but the other person’s account does not receive the money. Phone Pay automatically re-credits such failed transaction to your account within few hours

But many times we have some problem regarding our transaction, to solve this problem we can contact Phonepe using below options

Phonepe helpline number to contact

Contact the number below

• for Customer Support: 080-68727374 / 022-68727374
• phonepe merchant customer care number: 080-6872-7777 / 022-6872-7777

Grievance redressal

Level 1

• You can register your complaint by going to the Phonepe app and clicking on the question mark icon.
• Phonepe provides 24×7 customer support.
• You will be given a reply within 24 hours after registering the complaint.
• All your complaints will be resolved within three days.

Level 2

• Register a complaint on https://support.phonepe.com OR
• Call Phoneper customer support center: 080-68727374 / 022-68727374.
• Level 2 complaints will be resolved within 3 days.

Level 3

If your problem is still not resolved then you can contact the Grievance Officer. As per the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are given below.

• Principal Nodal Officer – Sinu Sudhakar
• Nodal Officer – Sinchan Kumar Saha
• Address: Office-2, Floor 4,5,6,7, Wing A, Block A,Salarpuria Softzone, Service Road, Green Glen Layout, Bellandur, Bengaluru, Karnataka-KA, Pin- 560103
• Working hours: Mon-Fri 10 am to 7 pm
• Contact: 080-68727374 / 022-68727374

You will be given a reply within 24 hours after registering the complaint.
Level 3 complaints will be resolved within 7 days.

Level 4

If your complaint is not resolved within 30 days at the above levels, you can approach Digital ombudsman.

• Complaint lodging portal : https://cms.rbi.org.in/
• Toll-Free No: 14448
• Email Address: crpc@rbi.org.in
• Address – Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017

Office Address

Registered Address
PhonePe Private Limited
(Formerly known as FX Mart Private Ltd. ),
Unit No.001, Ground Floor, Boston House,
Suren Road, Off. Andheri-Kurla Road,
Andheri(East) Mumbai, Maharashtra, India, Pincode- 400093

Mailing Address
PhonePe Private Limited
Office-2, Floor 4,5,6,7, Wing A, Block A,
Salarpuria Softzone, Service Road,
Green Glen Layout, Bellandur
Bengaluru, Karnataka-KA, Pincode- 560103

FAQ